Refund Policy

Last Updated: [To be determined]

Magic Doodle Books LLC [Address] [City, State ZIP]

Your Satisfaction Matters

At Magic Doodle Books, we're committed to creating magical personalized coloring books that bring joy to your family. Each book is uniquely crafted from your photos, making it truly one-of-a-kind. We stand behind the quality of our work and want you to love your book.

This policy explains what happens if something goes wrong and how we'll make it right.

Understanding Custom Products

Why Your Book Is Special

Every Magic Doodle Books coloring book is made just for you:

Personalized Creation: Each book is custom-made from your uploaded photos
Unique AI Art: Our AI generates original scenes featuring your family members or pets
Made-to-Order: We begin creating your book as soon as you place your order
Cannot Be Resold: Because each book contains your personal photos and names, it cannot be used for another customer

Our No-Return Policy for Custom Products

Because each book is personalized specifically for you, we cannot accept returns or offer refunds except in the cases outlined below.

This is a standard practice for custom-made products and is required by the nature of personalization. When you place an order, you're commissioning a unique product made exclusively for you.

California Notice (Business & Professions Code §17538): Personalized and custom-made products are not returnable or refundable except for defects in materials or workmanship.

By placing an order, you acknowledge and agree to this policy. We display this policy prominently before checkout and require you to confirm you've reviewed it.

When We Provide Refunds or Replacements

While we cannot accept returns of custom products, we absolutely stand behind our quality. We'll make it right if there's a problem with your book.

1. Printing and Manufacturing Defects

We will replace or refund your book if it has:

Printing Problems (Objective Physical Failures Only):

Pages completely missing or duplicated
Ink failed to deposit on paper (blank pages, missing printed content)
Pages printed upside down or in objectively wrong order
Severe ink bleeding causing colors to run beyond boundaries

NOT Considered Defects:

Artistic style appearing "soft," "blurry," or "faint" (this is the coloring book aesthetic)
Subjective perception that images are "low quality"
Disappointment with AI artistic interpretation
Images appearing "too light" or "not detailed enough" due to artistic choices
Any quality dissatisfaction not related to objective printing failure

Definition of "Unusable": A book is considered unusable ONLY if physical defects prevent basic coloring activity:

Pages cannot be separated from binding for coloring
Pages are torn or missing entirely
Ink marks prevent pencil/crayon/marker from showing on paper
Physical damage makes pages impossible to color on

"Unusable" does NOT mean:

You don't like the artistic quality
Images aren't recognizable enough for your preference
Quality is below your expectations

Binding Issues:

Spiral binding separated or broken upon arrival
Pages falling out of binding
Cover not properly attached

Material Defects:

Pages torn or ripped upon arrival (not from use)
Cover printing errors (wrong name, missing design elements)
Paper quality significantly below acceptable standards
Physical damage present when book is first opened

2. Shipping Damage

We will replace or refund if your book arrives damaged:

Book crushed, torn, or water damaged in shipping
Packaging shows clear external damage
Book unusable due to transit damage

Important: Please report shipping damage within 7 days of delivery with photos of both the damaged book and the packaging.

3. Wrong Product or Delivery Errors

We will replace or refund if we sent the wrong item:

Wrong Product:

Incorrect product tier (you ordered Deluxe but received Standard)
Wrong theme (you ordered Christmas Adventure but received a different theme)
Wrong personalization name on cover

Non-Delivery:

Book not received within 30 days of order placement
Tracking shows delivered but you never received it (subject to verification)
Package confirmed lost by carrier

4. Our Mistakes

We will replace or refund ONLY if we made a technical error:

Technical Errors (Refund Eligible):

Scenes generated using objectively wrong photos (photos you did NOT upload, or another customer's photos)
Complete technical failure producing blank pages, corrupted images, or non-printable files
Missing personalization features explicitly purchased (e.g., name on cover not printed)
Order delivered to wrong address due to our shipping error

NOT Refundable (Artistic Interpretation, Not Errors):

AI output that doesn't match your expectations or preferences
Scenes where subjects aren't clearly recognizable
Artistic interpretation differences from source photos
Perceived "low quality" or "errors" that are subjective judgments
Any dissatisfaction with how AI interpreted your photos

Order Processing Errors:

You were charged the incorrect amount
We accidentally processed duplicate orders
Technical errors during checkout affected your order

5. What Is Not Considered a Defect

We maintain high quality standards, but please understand:

AI Artistic Interpretation: AI-generated scenes are artistic interpretations of your photos. They won't look exactly like photographs—that's the nature of turning photos into coloring book illustrations.
Style Variations: Minor variations in artistic detail, pose adjustments, or background elements are part of the coloring book art style, not defects.
Realistic Expectations: Please review our sample gallery before ordering to understand the artistic style and what to expect.

Not eligible for refund:

Dissatisfaction with AI artistic interpretation (within normal creative parameters)
Changed your mind after receiving the book
Gift recipient didn't like the book (unless there's a defect)
Photos you uploaded were poor quality (we review photos before production and will contact you if quality is insufficient)
Incorrect shipping address or personalization text you provided
Normal wear and tear after delivery
Damage caused after you received the book

How to Request a Refund or Replacement

If you believe your book has a defect or error, we're here to help.

Step 1: Contact Us Promptly

Timeframes:

Defects or wrong product: Within 14 days of delivery
Shipping damage: Within 7 days of delivery
Non-delivery: After 30 days from order date

Requests after these periods may not be eligible for refund or replacement.

Step 2: Provide Required Information

Email us at: support@magicdoodlebooks.com Subject line: "Refund Request - Order [Your Order Number]"

Please include:

Your order number
Email address used for your order
Clear description of the problem
Photos showing the defect (for physical issues like printing errors or damage)
Tracking information (if available)

Step 3: We'll Review Your Request

Response time: We'll reply within 2 business days
Review process: We'll carefully review your request and photos
Additional information: We may ask for more photos or details to fully understand the issue
Decision: We'll make a decision within 5 business days and email you the outcome

Step 4: Resolution

If your request is approved, we'll offer one of these solutions:

Replacement Book (most common)
- We'll create a brand new book at no charge
- We may adjust specifications to prevent the same issue
- Same quality review process as your original order
- Shipped using the same method as your original order
Full Refund
- Refund to your original payment method
- Includes product price, taxes, and original shipping cost (for defects or our errors)
- Processed within 7 business days per FTC regulations
Partial Refund
- If only some pages are affected and you want to keep the book
- Amount based on the extent of the issue
- You keep the book
Store Credit
- For a future order, if you prefer
- Applied to your account immediately

We'll determine the best solution based on the nature of the issue and what's fairest for you.

What Happens to the Defective Book?

In most cases, you keep it. We don't require you to return defective books unless we specifically request it. If we do need it returned, we'll provide a prepaid return shipping label.

Canceling Before Your Book Ships

We understand that sometimes you need to cancel an order.

When You Can Cancel

24-Hour Window: You may request cancellation within 24 hours of placing your order, before our AI generation process begins.

How to Cancel:

Email support@magicdoodlebooks.com immediately
Use subject line: "CANCEL ORDER - [Your Order Number]"
Include your order number and reason for cancellation
Fastest results if you cancel within the first few hours

Cancellation Eligibility

Full refund available if:

Your order hasn't been assigned to our processing queue yet
AI generation has not begun
No work has been completed on your order

Cancellation not possible if:

AI generation is in progress or completed
Your photos have been processed into scenes
The book has been sent to our printer

Partial refund if:

Some processing has been completed
Amount refunded based on work already done
We'll explain costs incurred

Processing Your Cancellation

Cancellation requests processed within 24 hours
Refund issued within 5-7 business days
Refund to your original payment method

Shipping Delays and Your Rights

We work hard to get your book to you quickly, but sometimes delays happen.

Expected Delivery Timeline

Standard delivery: 7-10 business days from order placement

1-3 days: Order processing and AI generation
4-7 days: Printing and shipping

Please note: Holidays, peak seasons (especially November-December), and unforeseen circumstances may cause delays beyond our control.

Our FTC Compliance Commitment

We comply with the Federal Trade Commission Mail Order Rule (16 CFR Part 435), which protects you during shipping delays.

Our obligations:

Ship within our stated timeframe or notify you of delays
Provide a new expected ship date if there's a delay
Give you the option to cancel if the delay is unacceptable
Issue an automatic refund if we cannot fulfill your order

If Your Order Is Delayed

You'll receive:

Email notification explaining the reason for the delay
New estimated delivery date
Options: wait for your order or cancel for a full refund

Your rights during delays:

Cancel your order at any time before shipment
Receive a full refund if you cancel due to our delay
Refund processed within 7 business days per FTC regulations

How Refunds Are Processed

Refund Methods

Original payment method: All refunds go back to the payment method you used to place the order.

Timing:

Credit card refunds: 5-7 business days to appear on your statement
PayPal refunds: 1-2 business days
Store credit: Applied to your account immediately

What's Included in Your Refund

Refunded:

Full product price
Taxes paid
Original shipping cost (if the issue was a defect or our error)

Not refunded:

Return shipping costs (if you chose to ship the book back to us)
Incidental costs unrelated to the book

Partial Refunds

When we offer a partial refund:

The book is partially usable despite the issue
You choose to keep the book
Refund amount based on the percentage of affected pages or severity of the issue
We'll explain the calculation when we make the offer

Gift Orders

Who Can Request a Refund

The purchaser (person who placed the order) controls all refund requests
The recipient cannot request a refund directly
We'll need the purchaser's email address to process any refund

Gift Order Issues

The purchaser is responsible for:

Providing the correct recipient shipping address
Determining whether to request a replacement or refund if there's a defect

Not eligible for refund:

Recipient didn't like the gift (unless there's a manufacturing defect)
Recipient's personal preference or taste

Disputes and Chargebacks

Contact Us First

We want to resolve any issues directly with you:

Customer service resolution is faster than chargebacks
We can often resolve problems immediately
Most issues are easily fixable when we know about them
Your satisfaction is our priority

Chargeback Policy

Important information about payment disputes:

Chargebacks filed for valid orders may result in account termination
If you dispute a charge, we'll provide complete order documentation to your bank, including proof of delivery, your order confirmation, and your acknowledgment of our refund policy
We actively contest "friendly fraud" chargebacks (disputes filed for delivered, non-defective orders)
We may pursue legal remedies for fraudulent chargebacks

Please contact us before filing a chargeback. We're confident we can resolve legitimate issues directly.

Amazon Custom Orders

Amazon A-to-Z Guarantee: For orders placed through Amazon Custom, Amazon's A-to-Z Guarantee applies and SUPERSEDES this policy. Amazon customers may file refund claims through Amazon's dispute system regardless of our no-refund policy stated here. We comply with Amazon's refund determinations. Our no-refund policy applies ONLY to direct website orders placed at magicdoodlebooks.com.

Escalation

If you're not satisfied with our initial resolution:

Request a supervisor review via email
Contact: legal@magicdoodlebooks.com
Provide your order number and details of previous correspondence
We'll conduct a thorough review and respond within 5 business days

Additional Information

No Hidden Fees

We do not charge:

Restocking fees (custom products cannot be restocked or resold)
Cancellation fees (if you cancel before processing begins)
Cancellation fees (for cancellations due to our delays)

Processing costs:

If we issue a partial refund, we may deduct actual costs already incurred (AI generation, printing)
Costs will be itemized clearly in your refund notification
Only applies when work has already been completed on your order

International Orders

Current limitation: We currently ship to U.S. addresses only. International shipping is not available at this time.

Future expansion: If we add international shipping in the future:

Separate policy terms may apply
Currency conversion rates at time of refund will be used
International return shipping costs may differ

Policy Updates

Modifications to This Policy

We reserve the right to modify this policy as needed
Changes become effective when posted on our website
The "Last Updated" date at the top of this page shows when changes were made

Which Policy Applies to Your Order

The policy in effect when you placed your order governs that order.

We recommend checking this policy before each order to stay informed of any updates.

Notice of Material Changes

If we make significant changes to this policy:

We'll send email notification to registered users
We'll display a prominent notice on our website for 30 days
We'll clearly mark what changed and when it takes effect

Contact Information

Customer Service

Email: support@magicdoodlebooks.com For refund requests, use subject: "Refund Request - Order [Your Order Number]" Response time: Within 2 business days

Business Hours

Email support available:

Monday through Friday, 9 AM - 5 PM Eastern Time
Weekend and holiday emails will be answered the next business day

Mailing Address

Magic Doodle Books LLC [To be determined], [To be determined], [To be determined] [To be determined] [City, State ZIP]

Legal Compliance

Regulatory Compliance

This refund policy complies with:

California Business & Professions Code §17538 (conspicuous notice for custom products)
Federal Trade Commission Mail Order Rule (16 CFR Part 435)
State consumer protection laws where applicable

Your Legal Rights

Important: This policy does not limit your statutory rights under applicable law.

You may have additional rights under your state's consumer protection laws
Some jurisdictions do not allow limitations on implied warranties
If any provision of this policy is found invalid under applicable law, that provision will be modified to the minimum extent necessary to make it valid, and the rest of the policy remains in effect

Governing Law

This policy is governed by the laws of [State], without regard to its conflict of law provisions. Disputes are subject to the dispute resolution provisions in our Terms of Service.

Questions?

If you have any questions about this refund policy, please contact us at support@magicdoodlebooks.com. We're here to help and want you to feel confident in your purchase.

Thank you for choosing Magic Doodle Books to create magical memories for your family!

Refund & Return Policy